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🔒 Data Protection

Runex888 Privacy Policy — How we keep your information safe

Your information is a trust we take seriously at runex888. Everything about what data we hold, why we hold it, and who we share it with is set out openly here. No hidden agendas.

Last updated: January 2026 Published in Bengali Legally Binding
Full Privacy Policy
Divided into 10 sections
Data Collection Policy Data protection measures Cookie Policy Your rights

Our Privacy Commitment

The data protection policy runex888 follows to keep your information safe

SSL 256-bit Encryption

Every connection at runex888 is secured with bank-grade SSL 256-bit encryption. From login to payment, all data travels through encrypted channels — no one can intercept it in transit.

Your data is never sold

Your name, mobile number, transaction details, and gaming activity are never sold to third parties. runex888 has never deviated from this policy.

Minimal Data Collection

We collect only what is necessary. runex888 does not request or store any information that is not required to provide the service.

Password Privacy Policy

Your password is never stored in plain text. It is kept only in hashed (encrypted) form, meaning no runex888 employee can ever view your password.

Regular Security Audits

Runex888's data storage and protection systems are regularly audited by independent security experts. Any vulnerabilities identified are resolved immediately.

You're in Control

You always have the right to view, correct, or request deletion of your personal data. runex888 fulfills reasonable requests within 7 business days.

Effective: 1 January 2026 runex888.best
Important: By using runex888, you are considered to have accepted this Privacy Policy. If you have any questions, please contact our support team before you start using the platform.
1

Introduction & Scope

Runex888 (referred to as "we" or "the platform") operates an online gaming and Sports Betting service for users in Bangladesh. This privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have.

This policy applies to all users of the runex888.best website and mobile application — whether you are a registered member or not. Even general browsing results in some minimal data being collected automatically, and that is explained in detail here.

Runex888 believes transparency is the best policy. That's why this entire document is written in Bengali — so every user can understand, in their own language, exactly how their data is managed.

In this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, mobile number, or transaction history.
2

What information we collect

Runex888 collects data in two ways — what you provide directly, and what is gathered automatically.

What you provide directly:

  • At registration: name, mobile number, date of birth, and password.
  • For KYC verification: national ID card or passport number, along with a photo.
  • At payment: your mobile banking number (bKash, Nagad, Rocket).
  • When you contact support: the content of the conversation and the date of contact.

Automatically collected information:

  • Device information: model, operating system, browser type.
  • Connection Data: IP address, login time and date.
  • Usage data: which games you played and for how long, and which pages you visited.
  • Cookie and session data (see Section 6 for details).
runex888 never collects your full payment card number or mobile banking PIN. That information goes directly to the payment gateway.
3

How We Use Your Data

Runex888 uses the data it collects solely for the following purposes:

Purpose of Use How your data is used Legal Basis
Account Creation & Management Name, mobile number, password Contractual Obligation
Payment Processing Mobile Banking Number Contractual Obligation
Identity verification (KYC) National ID Card Legal Obligation
Customer service delivery Communication History Legitimate Interest
Fraud prevention IP, device, and transaction information Legal Obligation
Service Improvement Usage Patterns (anonymised) Legitimate Interest
Promotional Communications Mobile number (with consent) Your Consent

If you no longer wish to receive promotional messages, you can turn them off at any time through Settings or by contacting our support team. This will have no effect on your account or access to services.

4

How long your data is retained

Runex888 does not retain data beyond what is necessary. The general policy is as follows:

  • Account Information: For as long as your account is active, and for 5 years after it is closed (as required by law).
  • Transaction Records: Up to 7 years from the last transaction (as required by financial regulatory authorities).
  • KYC Documents: 5 years from the date of submission.
  • Support conversations: 2 years from the date of resolution.
  • Log files (IP, session): Retained for 90 days, then automatically deleted.
  • Cookie Data: 30 days to 1 year, depending on the type of cookie.

Once the defined retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

All data is stored in secure data centers in Bangladesh or abroad. Server access is strictly controlled and regular backups are maintained.
5

Sharing Information with Third Parties

Runex888 does not sell or rent your personal data. However, certain information may be shared in the following limited circumstances:

  • Payment Processors: Only the information necessary to complete transactions with bKash, Nagad, and Rocket. Each of these companies has its own privacy policy.
  • Game Provider: Studios including Pragmatic Play and Evolution Gaming receive only the information strictly necessary to run the games — not your name or payment details.
  • KYC Verification Service: Authorized third-party providers for identity verification.
  • Legal Authority: Information may be disclosed to the relevant authorities when required by a court order or legal obligation.
  • Anti-Fraud Service: Industry-standard listed services for detecting suspicious activity.

All third parties mentioned above are bound by data protection clauses in our agreements with them. They are not permitted to use any information they receive beyond the specified purpose.

Please note: runex888 never shares your complete personal information — name, mobile number, and transaction details together — with any advertising company.
6

Cookie Policy

Cookies are small text files stored in your browser. runex888 uses the following types of cookies:

Cookie type Purpose Retention period Can it be disabled?
Essential Login sessions, security Upon Session End No (required for the service)
Functional Language preferences, game settings 30 days Yes
Analytics Site Usage Statistics 1 Year Yes

Functional and analytics cookies can be disabled at any time through your browser settings. Disabling essential cookies will prevent login and payment features from working.

The same policy applies to the mobile app, though local storage is used instead of cookies. You can manage your preferences through the app's settings.

7

Security Measures

Runex888 follows the highest industry standards to protect your data. Our technical and administrative security measures include:

SSL/TLS 256-bit
All data transfers are secured with bank-grade encryption.
Bcrypt password hashing
Passwords are never stored in plain text — only in encrypted form.
Firewall protection
Multi-layer firewall protection against unauthorized access and DDoS attacks.
24/7 Monitoring
Servers and transactions are monitored in real time.
Access Control
Staff only have access to the information required for their specific responsibilities.
Regular Audits
Independent security experts conduct regular system audits.

In the event of a security breach, affected users will be notified within 72 hours and the necessary steps will be taken.

8

Your rights

Every registered member of runex888 has the following rights regarding their personal data:

  • Right of Access: You can request a copy of the information we hold about you. Submit a request to our support team and it will be provided within 7 business days.
  • Right to Rectification: If any of your information is incorrect, you can request a correction. Changes to your name or mobile number will require verification.
  • Right to Erasure: You can request data deletion when closing your account. However, certain information may be retained for a specified period due to legal obligations.
  • Right to Restrict Processing: You can request that your information be restricted from certain uses, such as opting out of promotional messages.
  • Right to Portability: You can request a copy of your data in a standard, portable format (CSV).
  • Right to Object: If you object to your data being used for a specific purpose, you can let us know. runex888 will take your request into consideration where there is a valid reason.

To exercise any of these rights, email support@runex888.best or contact us via Live Chat. All requests are logged and resolved as quickly as possible.

9

Policy updates

Runex888 may update this Privacy Policy at any time. When changes are made:

  • You will be notified by message to your registered mobile number and by email at least 14 days before any significant changes take effect.
  • Minor updates will be published on this page with the date of the change.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request account closure — any remaining balance will be refunded.

The "Last Updated" date shown at the top of this page always reflects the date of the most recent revision.

If you have consented to promotional messages, policy update notifications may also be sent via SMS. You will have the option to opt out if you no longer wish to receive them.
10

Contact

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

  • Email: support@runex888.best (for privacy matters, please write "Privacy" in the subject line)
  • Live Chat: Via the chat button on the right side of the site (24/7 in Bangla)

For privacy-related requests, we aim to send an initial response within 48 hours. Complex cases may take up to 15 business days to resolve fully.

Runex888 believes privacy is a fundamental right. We are committed to upholding this policy strictly across every member of our team.

How safe is your data?

Runex888 ensures protection at every level

We understand that many people feel uneasy sharing personal information online. That's exactly why runex888 has made technical security a top priority from day one.

Your mobile banking PIN, password, or card number never reaches runex888's servers — the payment gateway handles that directly. We only receive confirmation of whether the transaction was successful.

SSL 256-bit Regular Audits Passwords are hashed Multi-Layer Firewall
Layers of Security
Network Layer
SSL/TLS encryption, DDoS protection, CDN firewall
Server Level
Encrypted databases with strict access controls
Account Level
Bcrypt hashing, OTP verification, and session management
Administrative Level
Staff training, security policies, and regular audits

Our Approach to Your Data

When signing up on an online gaming platform, many people wonder — where will they use my number, and is my transaction data really safe? These are completely valid concerns. From day one, runex888 has believed that the best way to earn user trust is through transparency. That's why our privacy policy isn't buried in fine print — it's written clearly, in Bangla.

The mobile number you provide when registering with runex888 is used for two purposes only — to verify your account and to send critical security messages. It is never shared with advertising companies, third-party marketers, or data brokers. If you prefer not to receive promotional messages, you have the option to turn those off.

It's worth explaining how payments work in a bit more detail. When you make a payment via bKash, your bKash PIN and the entire transaction are processed on bKash's own servers. runex888 only receives a "success" or "failure" signal from bKash. Your PIN or card details are never stored in any runex888 database. This is the standard operating method for all modern payment gateways.

Many users wonder why a copy of their national ID is required. This is part of the KYC (Know Your Customer) process, which international financial regulators have made mandatory. Its purpose is to prevent underage access and fraud. runex888 stores these documents in a secure, encrypted folder — accessible only to designated members of the verification team, and only when needed for verification purposes.

Data about your gaming habits — such as which games you play most and when you're active — is collected automatically and used primarily to improve runex888's services. Knowing which types of games are popular and where issues arise helps us deliver a better experience. This information is never linked to your name or shared externally.

On the subject of cybersecurity, runex888 commissions an independent security team to conduct a full system review every three months. Any vulnerabilities found during these reviews are addressed promptly. To date, no major data breach has occurred, and we are committed to maintaining this standard going forward.

Ultimately, your own role matters too. runex888 can provide every technical safeguard available, but if your password is weak or shared with someone else, your account security is at risk. Use a strong password, never share your OTP with anyone, and never give your login credentials to a stranger.

Responsible Gaming

Your well-being matters to us just as much as the security of your data.

Learn more

Frequently Asked Questions

Questions About Account Security & Deposits

Yes, runex888 offers Two-Step Verification and we strongly recommend keeping it enabled. Once active, every login will require both your password and a one-time OTP sent to your mobile — so even if someone knows your password, they cannot access your account without your phone. To set it up: log in to your account, go to the Profile or Settings section, look for the "Security" option, and you'll find the button to enable two-step verification. Click it, enter the OTP sent to your mobile to confirm, and it's done. From that point on, any login from a new device or browser will require an OTP. For trusted devices, you can select "Remember this device" so you won't need an OTP each time on that device. If you run into any issues during setup, our live chat team is ready to help.

Deposits via bKash are normally credited to your runex888 wallet within 5 minutes. If it hasn't arrived after 5 minutes, first check your transaction history in the bKash app and confirm whether the status shows "Successful." If bKash shows "Successful" but the funds haven't appeared in your runex888 wallet, wait up to 30 minutes — bKash's own processing can occasionally run a little slow. If the funds still haven't arrived after 30 minutes, contact us via Live Chat or email and provide the following: your bKash Transaction ID (TrxID), the time and amount of the transaction, and the mobile number linked to your runex888 account. With these details, our support team can identify and resolve the issue within 15–20 minutes. If bKash shows "Failed," the amount is typically refunded to your bKash account within 24 hours. In some cases it may take up to 48 hours.

Get started on a secure platform today

At runex888, your data is protected, payments are secure, and full support is available in Bangla. A 100% bonus on your first deposit is waiting for you.

SSL secured Your data is never sold Bangla Support 24/7
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